Support

Questions, problems or ideas? Email us and we'll get back to you.

When you write, include your iPhone or iPad model, your iOS version and Kronos's version (Account, at the bottom). Please don't send your password or screenshots of your grades.

Common questions

Does Kronos work with my school?

Kronos works with schools that use Home Access Center, Schoology or Canvas. Tap "Find Your District" when you first open Kronos. If your district isn't listed, tap "My District Isn't Listed" and paste its Home Access Center address, or just its website, and Kronos will find it.

Can I try Kronos without signing in?

Yes. Tap "Explore with Sample Data" on the welcome screen to look around with a made-up student. Tap "Connect Your School" on Home when you're ready.

Is my password safe?

Your school sign-in is stored in your device's Keychain and is only ever sent to your school. We never receive it. See the Privacy Policy.

My grades aren't updating.

Pull down on Home or Grades to refresh. If Kronos says your sign-in expired, open Account and sign in again. Home Access Center is sometimes down for maintenance, especially at night and between grading periods.

The class countdown isn't showing or moving.

Set your bell times first in Account → Bell Schedule. Then open Today (tap the class bar above the tabs) and tap "Show on Lock Screen", or turn on "Start Automatically" in Account to have it appear each school morning. Make sure Live Activities are on for Kronos in the Settings app → Kronos.

My classes are in the wrong order.

Kronos lists classes by period. If you've rearranged them yourself, tap the arrows button on Grades and choose Reset.

A class shows up twice.

Home Access Center sometimes keeps a dropped section after a schedule change. Kronos shows the extra listing on the class's page under "Other Listings". To list it on its own, open it and tap "Show Separately".

How do I delete my data?

Remove your school accounts in Account, or delete Kronos. Your information is stored on your device, so that removes it. Class schedules sent for the countdown are deleted from our server automatically after school.